Refund & Cancellation Policy

Last updated: 13 October 2026

1. Refunds are handled by the organiser

Tickets for Halloween on Deck are sold by Upper Deck DXB, not by Unite. Refunds, cancellations, postponements and transfers follow the organiser's refund policy, shown on their ticketing page and in your ticket email.

2. How to ask for a refund

Contact Upper Deck DXB from the email you used to buy, with your order number: reply to your ticket email or message @upperdeckdxb. Refunds go back to your original payment method through their ticketing provider.

3. If the event is cancelled or changed

The organiser announces cancellations and changes and handles any refunds. We update this page as soon as we hear.

4. We're here to help

Unite does not hold your payment, so we can't issue refunds ourselves. If you can't reach the organiser, write to support@uniteuow.com and we'll help you get in touch.